Shipment policy

Order Turnaround

Orders going to Croatian addresses are usually delivered within 3 to 4 days from the day of dispatch, but international orders can take up to several weeks to be delivered. Your order will be sent out 1-3 days after it has been placed. If you need an item by a specific date, please let us know >> [email protected].

Delivery times for EU countries are within 3 – 7 working days and within 10-35 working days for the rest of the world after sending (Saturdays, Sundays and holidays excluded).

Delivery costs

Shipping is charged at cost, as it appears on your order. Shipping costs depend on the total weight of your order and they will be calculated by your request just after adding products to cart, by the website itself. We offer tracked shipping to a long list of countries. If you find your country not being listed, feel free to drop us a line at [email protected].

We offer flexible shipping rates based on your order weight & FREE delivery based on minimum order amounts.


Up to 69 € = 6 €
From 70 € = Free shipping

Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Italy, Latvia, Lithuania, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden, Finland, Greece, Ireland, Portugal, Spain

From €12 our for small parcels
Above €160 = Free shipping

Switzerland, United Kingdom, Serbia, Bosnia& Herzegovina, Norway

From €14 for small parcels
Above €200 = Free shipping

*WORLD 2Cyprus, United States, Australia, Oman, Qatar, Saudi Arabia, Singapore

From €14 for small parcels
Above €220 = Free shipping

We ship international orders using Croatian National Post (Hrvatske pošte) or GLS depending on size and weight, at our discretion.

You will be required to sign for your package, so please make sure someone will be in to receive it. Please take care to enter your delivery address correctly as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided to us. We CANNOT control any delays caused by customs.

Correct Delivery Information

Please ensure that you supply your full name and correct delivery address (including postal code and country of destination). Unfortunately we can not be liable for orders that do not arrive at their destination due to incorrect delivery information being provided at checkout.

Tracking Number

We provide tracking number for all shipments. There is a possibility of short delays, but it does not depend on us. Resending of the same shipments are additionally charged.

Duties & Taxes

Please note that if your order is being shipped outside of the CROATIA or the EU, you are subject to duties and import taxes which are the responsibility of the customer to pay. You will be billed directly by the customs office of the destination country.

Need Help?

We hope that you find the website easy to use, but please feel free to email us or call us if you have any problems.
Thank you for shopping at Marinski Heartmades!

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